Return & Exchange Policy



 

"Can I return my purchase?" — Yes! We’re happy to help.

We believe you’ll love your Menotti slipcovers as much as we do. However, if your order isn’t quite right—whether it didn’t fit or simply wasn’t what you expected—we’re here to make the return process smooth and transparent.


Before You Order

Measure twice, order once! To avoid the hassle of returns, please carefully measure your furniture using our Measuring Guide (on product page) before placing an order. Ensuring your item fits within our recommended size range will save you time and effort.


Return & Exchange Window

Step 1: The "Heads Up" (Days 1–14) You have 14 days from the day your parcel arrives to let us know you’d like to return or exchange it.

Please note: We cannot accept return requests after this 14-day window closes, even if the item is unopened.

Step 2: The "Send Back" (Next 14 Days) Once your return is approved, you have another 14 days to post the item back to us.

Items posted after this period cannot be accepted or refunded.


Defects? Please report any faults within the first 14 days for a free exchange.


Condition of Returned Items

To be eligible for a full refund, items must be in a re-sellable condition. This means:

  • Items must be unused and in new condition.

  • Items must include original packaging, folding cardboards, elastic straps, and instructions.

Diminished Value & Restocking Fees If returned items are received in an unsellable condition, a 25% restocking feewill be deducted from your refund. Examples of unsellable conditions include:

  • Dirty, stained, or odorous slipcovers (including smells of smoke, perfume, or cooking).

  • Pet hair, pulled threads, or fabric damage.

  • Missing or broken accessories.

  • Damaged or missing packaging/instructions.


How to Return

UK Returns (Free): Menotti provides a complimentary Royal Mail return label for all UK returns.

  1. CLICK HERE to submit your return request.

  2. Our team will respond within 1 business day with your return label and instructions via email.

  3. Pack your item securely. Please use a tracked service and keep your proof of postage until your refund is processed.

Note: If you choose to use a courier other than our provided Royal Mail service, the return shipping cost will not be reimbursed.

International Returns: Please ship via a tracked local postal service.

  • Important: Mark your customs declaration as "Returned Goods" to avoid duties or taxes.

  • Incorrect customs handling may result in delays or your parcel being returned to you. International return shipping costs are the responsibility of the customer.


Refunds

Once your return is received and inspected at our warehouse:

  • Your refund will be processed within 3 business days.

  • Credit will be applied automatically to your original payment method.

  • Shipping Costs: Standard outbound shipping costs will be refunded. However, supplementary costs for express/premium delivery options chosen at checkout are non-refundable.


Manufacturing Defects

We stand by the quality of our products. If you discover a fault:

  • Please report it to us as soon as possible within 14 days of delivery so we can arrange a swift free exchange.

 

Exchanges

Exchanges are subject to stock availability. If your requested item is out of stock, our team will reach out to offer alternative options or a refund.

 

 


Please Note: This return policy does not apply to commercial/B2B customers.

 


Customer Reviews

Overall rating: 4.8 / 5 from 2507 reviews.

Customer photo review of 2 Seater Sofa Cover - Vittoria Blue, Microfibra Printed

I lie my new sofa cover. It fits so well. The sofa underneath is velvet and we have a dog so all the hair sticks to the velvet. It was so time consuming and difficult to get the dog hair off . Now I just pop off the cover, wash it and it’s as good as new. It’s very stretchy and fits and looks terrific. I recommend these covers.

2 Seater Sofa Cover - Vittoria Blue, Microfibra Printed

Customer photo review of Arm Chair Cover - Mango, Microfibra

Our boring dark brown chair is now resplendent in beautiful mango! We love it! We have now ordered one for out 4 seater in Tiffany blue, which we are looking forward to receiving.

Arm Chair Cover - Mango, Microfibra

Customer photo review of Recliner Chair Cover - Beige, Microfibra

Absolutely love these covers. I have a brand new chair and leather sofa but I also have a cat! I was sick to death of throws slipping off and the constant readjusting. Then AI suggested these and what a godsend they are. I bought the microfibre and velvet so I can change in the winter to the velvet. But also I thought the cat jumping up with wet muddy paws would leave marks and I would need to wash them but despite the amount of rain we’ve had and her jumping on them, they have kept clean somehow. Can’t recommend them enough to be honest.

Recliner Chair Cover - Beige, Microfibra

Customer photo review of Arm Chair Cover - Latte, Microfibra

Excellent service from ordering to delivery.Really pleased with the look and fit of covers . Worth paying the extra for a really nice quality .Fit and look .Thank you

Arm Chair Cover - Latte, Microfibra

Customer photo review of 4 Seater Sofa Cover - Charcoal, Microfibra Collection

Super quick delivery. From being delivered to on my sofa with the simple instructions included…15 minutes max. Loved it so much I bought two for the armchairs. Lovely material & my Rottie approves too.

4 Seater Sofa Cover - Charcoal, Microfibra Collection

Customer photo review of Arm Chair Cover - Pearl, Microfibra

I’m writing on behalf of my mother, as I bought the sofa covers for her. She absolutely loves the colour (Tiffany Blue) I also bought for her the Pearl Microfibra as well. She also loves the fit, she said it looks like she has a new sofa. My father was pleasantly surprised, he didn’t think it would look so good and he loved the fact that the covers stayed put with the anti-slip cardboard ridges. I found it easy to put on due to the fabulous videos and the pictorial instructions included with the covers. Thank you for making my mother happy!

Arm Chair Cover - Pearl, Microfibra

Customer photo review of Arm Chair Cover - Black, Velvet

Excellent quality and very stretchy. The old sofa was in perfect condition just looked tired and grubby (despite being professionally cleaned) I brought the Menotti covers in the hope it would spruce up the sofa and I wasn’t disappointed. I would certainly recommend the sofa covers

Arm Chair Cover - Black, Velvet

Customer photo review of 3 Seater Sofa Cover - Moss Green, Microfibra

Very happy with my 3 seater sofa cover in the new colour Moss Green I have two covers the other is in the red which I use for the Winter excellent quality a bit expensive but it’s worth the extra cost as they last longer if you look after them five stars *****

3 Seater Sofa Cover - Moss Green, Microfibra

Customer photo review of 2 Seater Sofa Cover - Graffio Orange, Microfibra Printed

Brilliant sofa cover! Really easy to put on and looks great. Very pleased 😊 and I'm going to order another cover for the three seater. Photo shows rug on the sofa back as the dogs sleep on the top 🤣

2 Seater Sofa Cover - Graffio Orange, Microfibra Printed

Customer photo review of FOLDING CARDBOARDS WITH RIDGES - SET OF 4

Fantastic service always very helpful when you ring ,advice is brilliant. Bought the cushions for the sofas . Material washes very well in the wash x

FOLDING CARDBOARDS WITH RIDGES - SET OF 4